Whether you're new to Crystal Rarity or a returning soul, this page will guide you through everything you need to know to shop confidently and joyfully during our live sales.
A live sale is a real-time shopping experience hosted on Instagram, where we showcase individual crystals, explain their metaphysical properties, and allow customers to claim pieces directly in the comments. It’s interactive, fast-paced, and filled with community energy!
• Each item is shown with a price and claim code (e.g., “45B”).
• To purchase, comment the code exactly as shown.
• The first correct comment that appears on our screen will claim the item.
• Comment order may differ on your screen due to platform lag—our screen is the official record.
• Each item is shown with a price and claim code (e.g., “45B”).
• To purchase, comment the code exactly as shown.
• The first correct comment that appears on our screen will claim the item.
• Comment order may differ on your screen due to platform lag—our screen is the official record.
Want to help a friend claim a crystal they’re drawn to? We allow SOS claiming during live sales.
• Comment: “SOS for [Username]” + item code (e.g., “SOS for @crystallover 45B”).
• The person you're claiming for must be an active customer or have an open box.
• Only one successful SOS per person per sale is allowed.
• SOS claims are final and must be paid by the person you're claiming for.
• Misuse of SOS may result in removal from future sales.
Want to help a friend claim a crystal they’re drawn to? We allow SOS claiming during live sales.
• Comment: “SOS for [Username]” + item code (e.g., “SOS for @crystallover 45B”).
• The person you're claiming for must be an active customer or have an open box.
• Only one successful SOS per person per sale is allowed.
• SOS claims are final and must be paid by the person you're claiming for.
• Misuse of SOS may result in removal from future sales.
We offer Open Boxes to help you save on shipping and shop across multiple sales.
• Invoices must be paid after each live sale.
• To keep your box open, enter the code “OPEN BOX” at checkout.
• You can keep your box open for up to 2 months or 4 live sales
• Once you're ready to ship, we’ll bundle all paid items into one package.
We offer Open Boxes to help you save on shipping and shop across multiple sales.
• Invoices must be paid after each live sale.
• To keep your box open, enter the code “OPEN BOX” at checkout.
• You can keep your box open for up to 2 months or 4 live sales
• Once you're ready to ship, we’ll bundle all paid items into one package.
• Invoices are posted on our website under “Purchase your Order”
• Type your username into the search bar to find your order and checkout.
• Payment is due within 24 hours of invoice posting.
• Unpaid invoices will result in order cancellation and removal from future sales.
• Invoices are posted on our website under “Purchase your Order”
• Type your username into the search bar to find your order and checkout.
• Payment is due within 24 hours of invoice posting.
• Unpaid invoices will result in order cancellation and removal from future sales.
We offer payment plans only for Live Sale orders over $500 CAD.
• A 25% deposit is required upfront to secure your items.
• The remaining balance must be paid within 1 month of the invoice date.
• Payment plans are not available for website orders or purchases under $500.
• We also accept Afterpay at checkout for qualifying orders.
Failure to complete payments on time may result in forfeiture of items and removal from future live sales.
We offer payment plans only for Live Sale orders over $500 CAD.
• A 25% deposit is required upfront to secure your items.
• The remaining balance must be paid within 1 month of the invoice date.
• Payment plans are not available for website orders or purchases under $500.
• We also accept Afterpay at checkout for qualifying orders.
Failure to complete payments on time may result in forfeiture of items and removal from future live sales.
We do not show baskets during the live sale or send photos afterward.
We recommend taking screenshots of your claims to keep track.
We do not show baskets during the live sale or send photos afterward.
We recommend taking screenshots of your claims to keep track.
To keep our live sales fair and flowing smoothly, we have a clear policy:
• Swaps are allowed but only during the live sale for an item of equal or greater value (an upgrade).
• Put-backs and cancellations are not allowed under any circumstances.
• Each customer may request one swap per live sale.
Once you claim an item, it is considered a final commitment to purchase. Please claim mindfully and only request a swap if you're certain about the new item.
To keep our live sales fair and flowing smoothly, we have a clear policy:
• Swaps are allowed but only during the live sale for an item of equal or greater value (an upgrade).
• Put-backs and cancellations are not allowed under any circumstances.
• Each customer may request one swap per live sale.
Once you claim an item, it is considered a final commitment to purchase. Please claim mindfully and only request a swap if you're certain about the new item.
Live platforms can be unpredictable. To improve your connection:
• Close other apps
• Refresh the live stream
• Engage with full sentences or emojis to help your comments appear
Live platforms can be unpredictable. To improve your connection:
• Close other apps
• Refresh the live stream
• Engage with full sentences or emojis to help your comments appear
Our live sales are informative, welcoming, and fun. You’ll enjoy:
• Crystal education and metaphysical insights
• A warm, respectful community
• Music, laughter, and shared excitement
• Early access to new inventory before it hits the website
Our live sales are informative, welcoming, and fun. You’ll enjoy:
• Crystal education and metaphysical insights
• A warm, respectful community
• Music, laughter, and shared excitement
• Early access to new inventory before it hits the website
Thank you for being part of our crystal-loving community. We’re so grateful to share this space with you, and we’re here to make your experience joyful, transparent, and aligned. Whether you’re claiming your first piece or adding to a growing collection, we’re honored to walk this journey with you, one crystal at a time.
Thank you for being part of our crystal-loving community. We’re so grateful to share this space with you, and we’re here to make your experience joyful, transparent, and aligned. Whether you’re claiming your first piece or adding to a growing collection, we’re honored to walk this journey with you, one crystal at a time.