Domestic Shipping (Canada & USA)

• Canada: We offer free shipping within Canada on orders over $115 CAD.
• USA: A flat shipping rate of $12 USD applies to all orders.
• Orders under the free‑shipping threshold (Canada) will see a calculated rate at checkout based on location.
• All domestic orders are shipped through trusted carriers such as Canada Post, USPS, or ChitChats, depending on destination and service availability.
• Tracking information is provided once your order has shipped.
• Estimated delivery time: 5–10 business days, depending on location and carrier delays.

International Shipping

• We offer flat-rate international shipping at $25 CAD to all countries outside Canada and the USA.
• International orders are shipped via reliable global carriers with tracking included.
• Estimated delivery time: 7–21 business days, depending on destination, customs processing, and carrier delays.
• Customs & Duties: Customers are responsible for any import duties, taxes, or fees imposed by their country. We are not liable for delays or charges due to customs.
  

Express Shipping Options

• Canada & USA: Available at checkout for an additional fee.
• Shipped via expedited services such as Xpresspost, USPS Priority, or FedEx Express.
• Estimated delivery time: 2–4 business days, depending on location. Tracking is included with all Express shipments.
• International Express: Available at checkout for select destinations.
• Shipped via FedEx International Priority or equivalent expedited global carriers.
• Estimated delivery time: 4–10 business days, depending on destination and customs clearance.
• Tracking is included. Customers are responsible for any import duties, taxes, or customs fees.

Packaging & Handling

• All items are carefully inspected, energetically cleansed, and securely packaged prior to shipment.
• We do not offer replacements or refunds for items damaged during transit. Please refer to our full policies for more information.
• Shipping insurance is available at checkout and strongly recommended, especially for high‑value or fragile items.

Order Processing Time

• Orders are typically processed within 3–7 business days.
• During peak periods, live sales, or product launches, processing times may be extended slightly to around 7–10 days.
• You will receive a confirmation email once your order has shipped, along with tracking details.
• Processing time is separate from shipping time.  Shipping time begins once your order has been handed to the courier.
• You will receive a confirmation email once your order has shipped, along with tracking details.

Shipping Address Responsibility 

• Please ensure your shipping address is entered correctly at checkout.
• We are not responsible for packages delivered to an incorrect or incomplete address provided at checkout. 
• Orders cannot be refunded or replaced if the address entered at checkout was incorrect. 
• If a package is returned to us due to an address error, the customer will be responsible for reshipment fees. 

Lost or Stolen Packages Policy 

• Once a package has been marked as delivered by the carrier, we are unable to issue refunds or replacements.
• If your package is lost, stolen, or missing after delivery, please contact the carrier directly to file a claim. 
• Shipping insurance is available at checkout and strongly recommended. 
• We are not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout.